Return Policy
Most of what we sell is food. Because we work with food, some items cannot be returned for health and safety reasons. This policy explains when you can and cannot return an item, and how refunds work. It applies together with our Terms & Conditions.
Right of withdrawal (14 days) — non-food & non-perishable items
For non-food and other non-perishable products (for example beauty, tableware and household items), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Contact our customer service within this period; you then have a further 14 days to return the product.
- The product must be returned unused, in its original condition and packaging, as far as reasonably possible.
- The direct cost of returning the product is for your own account.
- We may inspect the returned product before issuing a refund.
Items that cannot be returned
In line with EU consumer law and our Terms & Conditions, the right of withdrawal does not apply to:
- Fresh and frozen foods, and other perishable products that can deteriorate quickly;
- Products that have been unsealed after delivery and cannot be returned for reasons of health protection or hygiene.
Damaged, wrong or missing items
We do our best to deliver everything in perfect condition. If your order arrives damaged, incorrect or incomplete, please contact our customer service within 48 hours of delivery, stating your name and order number (a photo helps). We will look for a suitable solution — a replacement or a refund for the affected item(s).
Refunds
Once we have received and checked your return, we will process your refund to the original payment method as soon as possible, and at the latest within 30 days of receiving your return.
How to start a return
Contact our customer service via our Contact Us page or the contact form on our website. Please include your name and order number so we can help you quickly.
