The groceries will be delivered twice a week, on Tuesday and Friday. When you order before AM 09.00 o’clock on Monday, your products will be delivered on Tuesday. When you order before AM 09.00 o’clock on Thursday, your products will be delivered on Friday.
Our groceries are delivered in all of the Netherlands (except for the Waddeneilanden and the Kaag) by our partner PostNL. The groceries will be delivered on Tuesday or Friday between 17.00 o’clock and 22 o’clock. You will receive a track and trace code on the day itself, with a one-hour time frame of delivery.
If the groceries cannot be delivered, it depends on what kind of order you have placed. If there are fresh and/or frozen items in your order, everything will be sent back unfortunately. If there are no fresh and/or frozen items in your order, it will be delivered at the next possibility.
If there are products missing of damaged, contact our customer service as soon as possible. We will look for fitting ways to solve the problem. Please state your name and order number, we will assist you as soon as possible.
We always do our best to guarantee you the best quality as possible, but since we work with food, we cannot always guarantee a refund. We can only give a refund, when there is something wrong with the quality of our products. When you detect a problem, please contact our customer care as soon as possible.
We don’t take any returns, because we work with food. We make an exception for products that are delivered wrong, or when there is something wrong with the quality of the products.
If the product is not available on our website, the product is not in stock anymore. Contact our customer service for actual stock and/or back-in-stock dates.
Fresh & Frozen products are delivered separate since they need to be refrigerated. This means that these products have an additional shipping fee.
Dry Goods: €5,95 (free on orders >€50)
Fresh & Frozen: €5,95 (fixed)
It is fastest to contact our customer service through our website. If you leave a message, we will contact you as soon as possible.
An order can be cancelled, when it isn’t dispatched yet. The full amount will be refunded. When the order is dispatched, it cannot be cancelled anymore.
You can change your address a day before the delivery. Unfortunately, an address change cannot be made on the day itself anymore.