Right of withdrawal
You can cancel most online orders within 14 days of receiving them, without giving a reason. This is your legal right of withdrawal. You can exercise it here — you do not need to call or email us first.
U kunt de meeste online bestellingen binnen 14 dagen na ontvangst ontbinden, zonder opgave van reden. Gebruik daarvoor de knop hieronder.
Cancel your order here — Hier de overeenkomst ontbinden
Select the order you want to cancel, tell us it is a withdrawal, and confirm. We then send you an email confirming that we received your withdrawal, with the date and time.
Cancel my order · Overeenkomst ontbinden
Sign in with the email address you used when ordering — you do not need to create an account or a password. This function stays available for the whole withdrawal period.
When you can withdraw
The withdrawal period is 14 days, counted from the day you — or someone you named — received the last item of your order. It applies to shelf-stable products such as instant noodles, sauces, seasonings, snacks, drinks, beauty, tableware and household items.
What cannot be withdrawn
By law the right of withdrawal does not apply to:
- Fresh, chilled and frozen foods, and other products that spoil quickly or have a short remaining shelf life;
- Products that cannot be returned for reasons of health protection or hygiene, once their seal has been broken after delivery;
- Products made to your specification or clearly personalised;
- Products that were irreversibly mixed with other items after delivery.
Where an exclusion applies, we state it with the product.
Returning the goods
After you have withdrawn, send the products back within 14 days. Return them unused and in their original condition and packaging, as far as reasonably possible. You may examine a product the way you would in a shop; if you handle it beyond that, we may charge for the loss in value. The direct cost of returning the goods is for your own account.
Your refund
We refund everything you paid, including the standard delivery cost, within 14 days of receiving your withdrawal. If you chose a more expensive delivery option than our standard one, we refund the standard cost. We may wait to pay until we have received the goods back, or until you have shown us that you sent them — whichever comes first. We refund to the same payment method you used, at no cost to you.
Other ways to withdraw
The button above is the quickest route, but it is not the only one. You may also send us any clear statement that you are withdrawing, or the model withdrawal form below, by email to webshop@shillamarket.com or by post to the address below. To meet the deadline it is enough to send your statement before the 14 days have passed.
Model withdrawal form — Modelformulier voor herroeping
(Complete and return this form only if you wish to withdraw from the contract. / Alleen invullen en terugzenden als u de overeenkomst wilt ontbinden.)
To — Aan: Shilla Amsterdam B.V., Gelderlandplein 187, 1082 LW Amsterdam, Netherlands, webshop@shillamarket.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) — Ik/Wij (*) deel/delen (*) u hierbij mede dat ik/wij (*) onze overeenkomst betreffende de verkoop van de volgende goederen (*) ontbind/ontbinden (*):
Ordered on (*) / received on (*) — Besteld op (*) / ontvangen op (*):
Name of consumer(s) — Naam consument(en):
Address of consumer(s) — Adres consument(en):
Signature of consumer(s) (only if this form is notified on paper) — Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend):
Date — Datum:
(*) Delete as appropriate — Doorhalen wat niet van toepassing is.
Who you are contracting with
Shilla Amsterdam B.V., trading as Japans-Koreaans Delicatessen Shilla
Gelderlandplein 187, 1082 LW Amsterdam, Netherlands
Chamber of Commerce (KvK) 85008699
webshop@shillamarket.com
See also our Return Policy and Terms & Conditions.
